The following represents many roles that I have played throughout my life and illustrates the skills that I developed within each environment in order to survive. The following does not define who I am or what I believe in...

Summary

Digital Project & Operations leader with a talent for managing global teams and technology projects to support the success of key strategic initiatives for high-growth businesses. Proven ability to drive simultaneous projects and manage competing priorities in fast-paced, enigmatic and complicated environments for fortune 500 companies.

​

Exceptional ability to deliver software and online products to market. Quick to identify problems and provide attainable solutions. Enjoy mentoring and expanding teams — keen ability to forge strong and trusting relationships with C-level executives, local and global team members.

Skills and attributes

Project management/product development

Risk assessment / prevention / mitigation

Project planning/scope definition and containment

Business analytics / KPI's

Project communications/executive presentations

Cross-functional collaboration

Team / vendor management

Team development

Professional experience

Vice President, Digital Operations, Accion US Network, New York, 2016-2020

Lead professional services and data insights divisions responsible for driving scalable digital technology projects to transform a non-profit lending business model. Leveraging agile methodology and PMP standards to drive operational excellence and efficiency, and increase organization impact.

• Hire, train and manage a diverse and  motivated team of digital project management technology staff

  
  

• Direct all aspects of project management including scoping, planning, risk management, budgeting, change management, release processes

  
  

• Forge trusting, collaborative relations with – and regularly present to C-level staff (CEO, COO, CFO), finance, legal, technology, the board of directors and executive committees to manage resources, mitigate risk and drive successful project execution

  
  

• Lead advanced data analysis and business intelligence initiative examining ten years of data to discover new insights to drive business success including identifying “ideal” customer and how to target them

  
  

• Partner effectively with local stakeholders to understand business needs, identify opportunities, manage

  
  

• Implementation, and conduct product training to drive user collaboration and adoption

  
  

• Consider national and local compliance standards for complex and highly regulated financial Industry projects

  
  

• Oversee the development of robust reporting on KPIs, trends and business data to monitor the achievement of business objectives and social impact.

  
  

Senior Project Manager, Accedo Broadband, New York, 2015–2016

As a leader in TV application solutions, drive innovative products having a direct impact on viewership, conversion, and revenue for clients including NBCUniversal, SundanceTV and Netflix. Manage budgets of 5mm+, maintaining ~60% profitability margin for multiscreen SVOD/VOD end-user services. Command the day-to-day activities leading to the successful delivery of source code/application submission for web, native and OTT platforms.

• Managed global projects and teams across North America, EMEA, APAC, and LatAm

  
  

• Cultivated and maintain internal and external relationships

  
  

• Created and governed project plans and dashboard reporting

  
  

• Worked with product owners on continuous backlog/roadmap maintenance

  
  

• Ensured that teams are aligned and remedy risks, dependencies, obstacles

  
  

• Facilitated task breakdown and sprint cadence sessions

  
  

• Facilitated product demonstrations and defected triage sessions

  
  

• Enforced documentation practices

  
  

• Encouraged morale and cooperative culture across workstreams

  
  

​

Director of Program Management, NBCU Digital, New York, 2011–2014

Hired as a digital project manager to mobilize critical business initiatives for iVillage.com and its affiliates. Executed complex revenue and brand loyalty video and ad serving programs directly tied to revenue, user and partnership growth. Named director within ten months to actualize new strategies and best practices in alignment with core NBCUniversal/Comcast objectives for an iVillage.com 2.0.

Managed cross-discipline and development teams while partnering with more than fifty coordinating team members spread throughout several NBCU brands and continents.

• Own project plans and overall product roadmap

  
  

• Head resource selection and allocation

  
  

• Partner in gathering and prioritizing requirements

  
  

• Ensure the definition of user acceptance and key performance indicators

  
  

• Coach and mentor PMO in agile methodology to decrease development cycles, scope creep, and risk

  
  

​

Senior Operations Director, Snackable Media, New York, 2010–2011

Responsible for the launch and performance of an online auction product for a gaming company with sales of over

$170 million. Established revenue assurance, conversion, and attrition analysis. Managed vendor relations, fulfillment, and anti-fraud processes. Supervised team of eight.

• Translate business model into functional specifications, goals and performance targets

  
  

• Establish metrics to monitor operational progress and product performance (conversion vs. Attrition)

  
  

• Review product performance against rigorous criteria to ensure all activities operate consistently and ethically

  
  

• Champion efforts to re-engineer operations through the effective use of technology

  
  

• Identify the need for and implemented fraud prevention policies and procedures to thwart suspicious activity

  
  

• Deliver a dashboard reporting system to enable “at-a-glimpse” acquisition trends and optimize performance in real time

  
  

​

General Manager, Securitech Group, Inc., New York, 2005–2010

Charged to lead the restructuring of this high-security manufacturing company, support growth strategy of $4mm, increase output by 15% and delivery by 25% over three years.

​

In this role, I managed day-to-day tactical and strategic operations, including documentation, order processing, post-consumer support, and customer care activities. End-users included NYC transit, Rite-Aid, CVS and The NYC Port Authority. I directly hired, trained and supervised fifteen cross-functional team members.

• Introduce, coordinated and executed the successful launch of the first enterprise resource system (ERP, CRM)

  
  

• Transform company culture from silo-based, reactive culture to a strategically-thinking culture that

  
  

• Focused on information sharing and continuous improvement

  
  

• Produce product-training program for the distributor network

  
  

• Envision and lead the development of executive dashboard reporting systems for “at-a-glance” p&l review.

  
  

• Create and manage recruitment retention program

  
  

• Launch a comprehensive staff training system that increased staff competency, improved employee productivity, and staff morale

  
  

• Improve employee-retention rate from 40% to 6% over four years in an industry with a high voluntary turnover

  
  

Formal Education

Bachelor of Arts, Black History, Visual Arts, and Media, SUNY New Paltz

​

Certs and Merits

Leadership & Diversity for Innovation, certificate of completion, Women's World Banking

Diversity and Inclusion certification, Cornell (online)

Project management, certification of course completion, NBCUniversal

Team management & leadership, certification of course completion, NBCUniversal